Your rights under the General Data Protection Regulation and how we protect your personal data.
Under GDPR, you have the following rights regarding your personal data:
You can request a copy of all personal data we hold about you, including how we use it and who we share it with.
If any of your personal data is inaccurate or incomplete, you can request that we correct or complete it.
You can request that we delete your personal data in certain circumstances, also known as the "right to be forgotten."
You can request that we restrict the processing of your personal data while we verify accuracy or legitimacy.
You can request your personal data in a structured, machine-readable format to transfer to another service.
You can object to processing of your personal data for direct marketing or based on legitimate interests.
To exercise any of your data subject rights, please submit a request using one of the following methods:
Send your request to privacy@sellaibots.ai with subject "GDPR Request - [Type]"
We may ask you to verify your identity to protect your data from unauthorized access.
We'll acknowledge your request and provide a reference number within 2 business days.
We'll complete your request within 30 days, or notify you if we need an extension.
We retain different types of data for different periods:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account data | Duration of account + 30 days | Contract |
| Chat conversations | 90 days (configurable) | Legitimate interest |
| Lead data | Duration of account | Contract |
| Billing records | 7 years | Legal obligation |
| Analytics data | 2 years (aggregated) | Legitimate interest |
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If you have any questions about our data protection practices or wish to exercise your rights, please contact our Data Protection team:
Data Protection Officer
Email: dpo@sellaibots.ai
Address: SellAIBots, Attn: Data Protection, [Company Address]
You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.