Privacy Policy

SellAIBots ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

Account Information

• Name, email address, and company name
• Billing information and payment details
• Account credentials and authentication data
• Profile information you choose to provide

Usage Information

• Chatbot configurations and settings
• Conversation logs and message content
• Analytics data (page views, feature usage)
• API usage and integration data

Technical Information

• IP addresses and browser information
• Device identifiers and operating system
• Cookies and similar tracking technologies
• Log files and error reports

2. How We Use Your Information

• Provide, maintain, and improve our Services
• Process transactions and send billing information
• Send service-related communications and updates
• Provide customer support and respond to inquiries
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Protect against fraud and unauthorized access
• Comply with legal obligations

3. Information Sharing

We may share your information in the following circumstances:

• Service Providers: Third parties who help us operate our Services (payment processors, hosting providers, analytics services)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly authorize sharing

We do NOT sell your personal information to third parties for marketing purposes.

4. Data Security

• Data encrypted in transit (TLS/SSL) and at rest (AES-256)
• Regular security assessments and vulnerability testing
• Access controls and authentication requirements
• Employee security training and background checks
• Incident response procedures for potential breaches

While we implement industry-standard security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

5. Data Retention

• Account data is retained while your account is active
• Conversation logs are retained for 90 days by default (configurable)
• Billing records are retained for 7 years for legal compliance
• You may request deletion of your data at any time
• Data is deleted within 30 days of account termination (unless legally required)

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a structured format
• Restriction: Request limitation of data processing
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@sellaibots.ai.

7. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

8. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required. By using our Services, you consent to the transfer of your information to the United States and other jurisdictions.

9. Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly. If you believe we have collected information from a child, please contact us at privacy@sellaibots.ai.

10. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Services with at least 30 days notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:
Email: privacy@sellaibots.ai
Address: SellAIBots, LLC, Delaware, USA

For GDPR-related inquiries, our Data Protection Officer can be reached at dpo@sellaibots.ai.